Types of Common Airline Complaints You can Make
While air travel is supposedly the best and most prestigious mode of transport, it’s not necessary that there is nothing to complain about. In fact, there are so many things which you might not like. Especially when you pay more to an airline than other transportation modes, you certainly have the right to expect the best service. If you don’t get it, you also have the right to complain. Let’s see in which circumstances, you should complain.
Complaints of delayed flights vary as sometimes the delay affects passengers’ travel plans, schedule, business meetings or even more seriously, any major surgical procedure, whereas some other times, the complaint is that the passengers were not informed about the changed departure timing. While the complaints department of some airlines like complaints Turkish Airlines work efficiently, many others don’t, and cause passenger dissatisfaction.
Lost or misplaced baggage is a major reason for upset as passengers place their valuables in it, including money and jewelry. Without the baggage, they may feel totally helpless in the city of arrival unless it’s their home town.
This commonly occurs with low-cost airlines which often have complicated ancillary fee rules and assume that passengers would read them, although the clarity in presentation of the rules varies between airlines. Most passengers don’t take the time to read the rules or research before booking, and face extra fees. Therefore, complaints about hidden charges are increasing.
Complaints about seats are some of the most common airline complaints, although most airlines have added new slimline seats having a smaller seat pitch and are supposed to provide equal or better ‘personal living space’ to passengers.
Some airlines are very slow in processing even the clearest refunds. These are for the services paid but not received, such as not honoring pre-booked seats and improper enforcement of priority booking.
The inefficiency of the customer service of an airline can be seen when the frustrated passengers try to contact the airline for seeking assistance in the event of cancellations, overcharging on a payment card, flight delays etc. The complaints are about the long time taken by the customer service or rude answers/poor language skills.
Most complaints about airline meals are about specially ordered melas like gluten-free, vegan or vegetarian, child meals etc. Majority of complaints are when pre-ordered meals are not loaded onto the flight or the meals are served to wrong customers.
While booking an air ticket, you should read their terms and conditions, and fee structure well to avoid unpleasant surprises, and the eventual hassle of complaints. That will make your journey enjoyable.