Useful Tips to Complain to Airline Companies
Traveling in an airplane is everyone’s dream. People wish to see the earth from the skies above and enjoy passing through clouds. They wish to have the five-star treatment given in airplanes by friendly and humble air hostesses and pursers. However, although airplane travel can offer all these fun services, air travel may not always be fun. There may be delays, bad food, torn carpet, arrogant staff and more types of issues depending upon the provider you’ve chosen. Although you may make a decision to avoid that provider in the future, it’s worth complaining about the inconvenience you suffered during your flight. Upon prompt response and resolution of your complaint, you may change your decision and get a really better service the next time. But what to remember while making complaints? Let’s see.
Complaining is not just about getting reimbursement, although it’s one of the important factors. If the airline company is really serious about their business and wants to give a good service to passengers, they come to know about the issues and they can resolve them, so their service improves day-by-day. This not only helps you but other passengers too. If they’re neglecting their customers’ complaints, it means that they are not worth traveling with and you should just avoid using them. Most of the times, such careless companies close down soon.
Note Down and Capture Photos
If something is troubling you during the travel, it’s worth writing it down so you remember it later if you really wish to complain. Capturing photos is also an excellent idea because photos provide a proof to your statements. While writing down the issue, write down the name/s of airline employee/s causing the trouble or just present in your airplane. This will help the authorities to take action against the causative person/s and they can’t neglect your complaint just because they don’t know who caused you the trouble.
A Good Complaint is Important
What is a good complaint? Officials at the department of complaints Air France say that a good complaint is the one which contains every detail such as flight number, day and time of travel, the issue in clear and understandable words and your demand. It should also contain cordial language and no offensive words. It should also have correct grammar and spellings, and right punctuation. If you’re a loyal or frequent client of the company, mention that.
Another important feature of a good complaint is a short length. Understand that any company, and not just airline companies, receive thousands of letters every day. They don’t have time to read long letters.
Finally, attach all the necessary documents such as photos.
If you want to become a good airplane traveler, you should complain about the issues you face. However, remember to avoid complaining about very small things that occur rarely. Being a good complainant helps attracting the company’s immediate attention and resolution efforts. Happy journey!